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The latest questions and answers about exam 642-481 Certification provided by pass4sure.It can take you through these reviewing metarial to your exam 642-481 preparation.updated at 2007-2-26.
1.Identify the three different voice-integration options that are available with Cisco Unified MeetingPlace Express voice conferencing. (Choose three.)

A:Cisco Unified Survivable Remote Site Telephony Router
B:Cisco CallManager Release 3.3 and higher
C:Cisco Linksys Voice System 9000 Series
D:Cisco voice gateway (T1/E1) to any TDM PBX
E:Cisco Catalyst 6500 Series Wireless LAN Services Module
F:Cisco Unified CallManager Express
Correct Answers:?? B, D, F

2.A company needs to integrate H.323 videoconferencing devices. The gatekeeper that is used must be dedicated to this purpose. What is the term that is used to describe this particular gatekeeper functionality?

A: Cisco IOS Multiservice Gateway
B: Cisco via-zone gatekeeper
C: Cisco Multimedia Conference Manager Gatekeeper
D: intercluster trunk gatekeeper
Correct Answers:?? C

3.Which three are Cisco Unified MeetingPlace Express capacity management reports? (Choose three.)

A:Email Queue Status Report
B:In-Session Monitoring Report
C:System Status Report
D:Utilization Report
E:Billing Report
F:Disk Usage Report
Correct Answers:?? C, D, F

4.Which three different security features might a customer choose to implement when deploying Cisco Unified MeetingPlace Express systems? (Choose three.)

A:Restrict the download of MP3 recordings of meetings.
B:Configure systemwide Outdial Restrictions in Cisco Unified MeetingPlace Express under the Call Configuration menu.
C:Load SSL certificates onto the MCS for secure web HTTPS traffic.
D:Restrict users from scheduling external web conferences by profile settings.
E:Configure Outdial Restrictions in the call-processing platform to which Cisco Unified MeetingPlace Express will place outbound calls.
F:Configure End User Profiles to force creating scheduled-meeting passwords.
Correct Answers:?? C, E, F

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1.Which three components belong to the Cisco CallManager Express CRM solution? (Choose three.)
A:Cisco JTAPI host software
B:Cisco CallManager Express
C:Microsoft Remote Screen Pop Services (RSPS)
D:Cisco Security Device Manager
E:Microsoft CRM
F:Cisco CRM Communications Connector
Correct Answers:?? B, E, F
2.Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application.
A: The business saves money by not having to purchase contact center software because the Cisco CRM Connector software handles the call routing and queuing.
B: All customer-facing employees save time by having the Cisco CRM Communications Connector software contact them when they are away from their desk by cell phone or pager.
C: All customer-facing employees who receive inbound calls from internal or external customers can benefit from the productivity enhancement features by time saving and elimination of entry errors.
D: The business saves money by not having to hire contact center agents because the calls are answered by the Cisco CRM Communications Connector application.
Correct Answers:?? C
3.What Microsoft CRM files does the Cisco CRM Communications Connector update to add the Click to Dial customization buttons to the CRM customer contact records? (Choose two.)
A:clicktodial.config
B:globalconfig.xml
C:isv.config
D:outlookclient.xml
E:clientconfig.cfg
Correct Answers:?? C, D
4.Select the answer that best describes the role of CallManager Express within the solution.
A: provides screen pops and associates incoming calls with existing Microsoft CRM customer records
B: stores customer records and causes the Microsoft CRM user’s PC to pop the associated customer record
C: maintains the database of previous calls history for each Microsoft CRM user’s customer contacts
D: provides call processing, caller ID information, and call state information to the Cisco CRM Communications Connector
Correct Answers:?? D
??

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1.An Enterprise decides to implement Authentication Proxy for per-user authentication for home offices. Each home office also supports an IP Phone. What should you do?
A: Configure Access Control Lists to ensure Voice over IP traffic is checked by Auth Proxy.
B: Configure pNAT to ensure Voice over IP packets are properly translated.
C: Configure IOS firewall to permit RTP port numbers through the firewall via VPN.
D: Configure Access Control Lists to allow Voice over IP traffic to bypass Auth Proxy checking.
Correct Answers:?? D
2.Due to limitations affecting voice quality, which of the broadband speeds shown is preferred in order to achieve highest voice quality on a converged data and voice teleworker connection?
A: DSL with 128k uplink /128k downlink
B: cable with 256k uplink /256k downlink
C: DSL with 128k uplink /768k downlink
D: cable with 256k uplink /1.4M downlink
Correct Answers:?? D
3.What is the minimum recommended uplink/downlink speed to support a single encrypted IP voice Teleworker call?
A: 256kbps / 1024kbps
B: 256kbps / 1544kbps
C: 160kbps / 768kbps
D: 384kbps / 384kbps
E: 128kbps / 512kbps
Correct Answers:?? C
4.When IP Telephony is deployed for Teleworkers using the Cisco Business Ready Teleworker solution, which statements are true? Choose two.
A:There is lower bandwidth consumption for VoIP media streams.
B:Teleworkers can have the same extensions and inward-dialing numbers at their office desks and home offices.
C:Personal calls are routed directly through the residential PSTN line.
D:Teleworkers can have different extensions at their office desks and home offices.
E:There is less burden on Cisco CallManager for signaling traffic.
F:Incoming calls are first routed to the office desks, then to the home offices.
Correct Answers:?? B, D

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1.Which three components belong to the Cisco CallManager Express CRM solution? (Choose three.)
A:Cisco JTAPI host software
B:Cisco CallManager Express
C:Microsoft Remote Screen Pop Services (RSPS)
D:Cisco Security Device Manager
E:Microsoft CRM
F:Cisco CRM Communications Connector
Correct Answers:?? B, E, F
2.Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application.
A: The business saves money by not having to purchase contact center software because the Cisco CRM Connector software handles the call routing and queuing.
B: All customer-facing employees save time by having the Cisco CRM Communications Connector software contact them when they are away from their desk by cell phone or pager.
C: All customer-facing employees who receive inbound calls from internal or external customers can benefit from the productivity enhancement features by time saving and elimination of entry errors.
D: The business saves money by not having to hire contact center agents because the calls are answered by the Cisco CRM Communications Connector application.
Correct Answers:?? C
3.What Microsoft CRM files does the Cisco CRM Communications Connector update to add the Click to Dial customization buttons to the CRM customer contact records? (Choose two.)
A:clicktodial.config
B:globalconfig.xml
C:isv.config
D:outlookclient.xml
E:clientconfig.cfg
Correct Answers:?? C, D
4.Select the answer that best describes the role of CallManager Express within the solution.
A: provides screen pops and associates incoming calls with existing Microsoft CRM customer records
B: stores customer records and causes the Microsoft CRM user’s PC to pop the associated customer record
C: maintains the database of previous calls history for each Microsoft CRM user’s customer contacts
D: provides call processing, caller ID information, and call state information to the Cisco CRM Communications Connector
Correct Answers:?? D
7.How do you debug events associated to the Cisco CRM Communications Connector client software?
A: Open the global.config file on the client PC in the \clientconfig folder and set the “debugging=” parameter to a specific debug level.
B: Using the administration configuration utility on the server, check the debugging box and select the level of debugging you want.
C: Using the debugging tab in the client configuration menu, select enable logging and set the level of logging desired.
D: There is no debugging on the client PC; it all takes place on the Cisco CRM Communications Connector server software.
Correct Answers:?? C
??

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1.An Enterprise decides to implement Authentication Proxy for per-user authentication for home offices. Each home office also supports an IP Phone. What should you do?
A: Configure Access Control Lists to ensure Voice over IP traffic is checked by Auth Proxy.
B: Configure pNAT to ensure Voice over IP packets are properly translated.
C: Configure IOS firewall to permit RTP port numbers through the firewall via VPN.
D: Configure Access Control Lists to allow Voice over IP traffic to bypass Auth Proxy checking.
Correct Answers:?? D
2.Due to limitations affecting voice quality, which of the broadband speeds shown is preferred in order to achieve highest voice quality on a converged data and voice teleworker connection?
A: DSL with 128k uplink /128k downlink
B: cable with 256k uplink /256k downlink
C: DSL with 128k uplink /768k downlink
D: cable with 256k uplink /1.4M downlink
Correct Answers:?? D
3.What is the minimum recommended uplink/downlink speed to support a single encrypted IP voice Teleworker call?
A: 256kbps / 1024kbps
B: 256kbps / 1544kbps
C: 160kbps / 768kbps
D: 384kbps / 384kbps
E: 128kbps / 512kbps

Correct Answers:?? C

4.When IP Telephony is deployed for Teleworkers using the Cisco Business Ready Teleworker solution, which statements are true? Choose two.
A:There is lower bandwidth consumption for VoIP media streams.
B:Teleworkers can have the same extensions and inward-dialing numbers at their office desks and home offices.
C:Personal calls are routed directly through the residential PSTN line.
D:Teleworkers can have different extensions at their office desks and home offices.
E:There is less burden on Cisco CallManager for signaling traffic.
F:Incoming calls are first routed to the office desks, then to the home offices.
Correct Answers:?? B, D

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